These days, business companies largely depend on telecommunication network and attractive services provided by the telecommunication companies. A telecommunication service for a business is something that remains mandatory. Besides all other telecommunication services, intelligent call routing service is something which business people or company would like to use the most. Since, through this service, a call can be routed according to the requirements of the customer or a company. Besides just routing, the calls can be directed to the appropriate agent. Also, the calls will be transferred or forwarded to other preset numbers.
Stunning Additions of Call Routing
Before some days, call routing was just used to route the calls. But now, call routing offers tons of additional services to the users. The additions that call routing offers are really incredible. Let us now discuss about the additional services of call routing in detail.
- The foremost service is that, call forwarding when the line is busy. Yes, it is possible a person’s phone line might be busy for some reasons. In such cases, rather than just disconnecting the calls, the calls will be forwarded to the person that you named next to you. So, the call routing service is making sure that, no calls will be disconnected or left unanswered.
- Second service is that, calls will be still answered even when you are absent. Normally, the calls which your business phone system receives will be left unanswered when you are absent or not near to take calls. But routing services will connect such calls to another authenticate person. Or the calls will be simply directed to your personal mobile number or any other preset number that is encoded in the system. So, all calls will be answered.
- Third service is call waiting. Rather than ignoring the calls or forwarding the calls, calls will be put on hold if you are busy on another call. Routing service will keep the customer waiting on the line until you are available to take calls. Even the person who is busy on another call will be intimated regarding a caller is waiting for them. Based on their preferences, they can response to the caller who is waiting and put the caller on hold whom they are talking with.
- Fourth service is conference calling. This is the best service of all. In conference call, particular call will be connected to one or more person based on request. You can host a meeting over telephone call through this service. Rather fixing a spot to host meetings, you can get meetings done over the telephone call. But the point is that, if the meeting demands only few minutes or not huge things are going to discuss in a meeting, you can organize telephone meeting.
Final Thoughts
Overall, intelligent call routing is a stunning service to make use of. Once you use this service, you will never say no to this. Since, this service affords simplicity with non-geographic numbers. Anyone can use this service with ultimate comfort.