For passengers to vote two of Heathrow's terminals into the world's top five, is a ringing endorsement of the billions we've invested to transform Heathrow into the world-class airport it is today.
The Skytrax 2019 World Airport Awards gave Singapore's Changi Airport the crown for a history-making seventh year running with more than 5,000 arrivals and departures each week across 80 different airlines.
Denver International Airport, for the second year in a row, has has been voted by passengers as the best regional airport in North America and was recognized as the top-ranked airport in the United States. Commenting on this new achievement for Oman's airports, Al Hosni said: "Salalah Airport's achievement of this rating is a confirmation of the level of care that we and our strategic partners have towards our airport users".
One of the busiest Asian airports, Hong Kong International sits on a man-made island off the coast of Hong Kong.
"This is the first time Cairns Airport has been recognised in the awards and the recognition of the airport experience we offer our passengers is a great achievement".
Changi will unveil its Jewel building on 17 April.
Bratislava airport is the only Slovak airport in the ranking. "This award also belongs to the people who work at the airport, who welcome our visitors with smiles on their faces, and who ensure the highest level of professionalism in the service they provide".
Positioned at the edge of the Arabian Gulf, Hamad International Airport's tranquil waterside setting provides a flawless backdrop for its stylish architectural elements, underpinned by advanced airport systems in line with its "Smart Airport" vision. If you've got a long layover, you won't get bored in Zurich airport.
Skytrax's Plaisted said airports were improving across the board, largely spurred on by the threat of bad reviews. "Airports are now much more savvy about customer complaints and realizing the damage that it can do to their reputation".
He says more improvements are on the way thanks to automation, particularly when it comes to the amount of time we spend stuck in security lines or immigration. "It's always a double-edged sword".