The App Analyst told TechCrunch that while Abercrombie & Fitch sent their session replays to Glassbox, others such as Hotels.com captured the session replay data and sent it back to their own servers. While the primary goal of the company's technology is to give developers more information about how users interact with an app, Glassbox "doesn't enforce" a policy that its customers disclose to app users that their activity will be recorded. One app, for example, records what a user swipes on or taps as they use the app.
Following a Wednesday report from TechCrunch that popular iPhone apps are recording the in-app activity of users without their knowledge through analytics companies like Glassbox, Apple has reportedly responded by threatening "immediate action" if they don't knock it off or inform their users that their activity is being recorded, the site reported Thursday. According to TechCrunch, one developer was given less than a day to remove the recording code from their app. But, after you leave the app, it can't see anything you do on your home screen or anything you type into another app. Apple's iOS operating system would prevent apps from recording your screen all the time, even if they wanted to.
Air Canada and Glassbox announced a partnership back in the fall of 2017, to use the latter's analytics platform within the airline's mobile app.
On the other hand, the report also stated that most of the apps evaluated in this manner did not exhibit unmasked data.
This statement is a direct aim at Air Canada and other hotel, airline and retail apps that secretly record the iPhone's screen when the app is being used. Called "session replay" technology, it allows developers to record the displays of users to see activity and interactions with their apps to iron out bugs or something along those lines.
In response, a Glassbox spokesperson said that the TechCrunch investigation was "interesting, but also misleading".
It was reported yesterday that three of the Senate's biggest privacy advocates are sending letters to Facebook, Google, and Apple executives Thursday, following a recent TechCrunch report that Facebook used an iOS and Android app to monitor the phones of users as young as 13 years old.
Since the reports were published, an Air Canada spokesperson has told TechCrunch that it uses "customer provided information to ensure we can support their travel needs and to ensure we can resolve any issues that may affect their trips". The companies, including Glassbox, vow that their recordings are encrypted and mask sensitive data automatically, including keyboard presses. Moreover, some of these apps also sell your data to the advertisers without letting you know. "We take the privacy of our customers' data seriously".