Bethesda support accidentally leaks customer information through Fallout 76 support tickets

Fallout 76

Glitch in Bethesda Support System Accidentally Gives Users Access to Other Customer Info

Bethesda has apologised after their website leaked personal information of Fallout 76 customers through their online ticketing system.

But to borrow a term that Bethesda itself used to describe the game's pre-release beta period, Fallout 76 is facing a new "spectacular issue", albeit one that's technically outside of the game client. Mostly it's your receipts for you power armor set requesting a new bag.

Game publisher Bethesda Softworks' customer support has goofed. And a screenshot from Twitter user Jessie Tracy showed she was able to see the status of other customers' tickets ("Waiting on agent", "closed by customer", "investigation ongoing) on her account". "I am receiving every single one of your support tickets on my Bethesda account", said Jessiepie.

Bethesda found itself in hot water with fans last week, after Fallout 76 Power Armour edition buyers noted the cheap quality of the nylon bag received instead of the advertised canvas bag on posters. These receipts contain all your info.

Yesterday, a major glitch at the Bethesda website revealed a number of customer support tickets to other issues. Information including addresses, phone numbers and partial credit card information could be viewed. Please rest assure I have no desire to stalk you or mess with your Fallout 76 experience.

'We plan to notify customers who may have been impacted.

The statement concludes "Bethesda takes the privacy of our customers seriously, and we sincerely apologize for this situation".

There's not much you can do about this particular breach until we have more information from Bethesda, though if you're really anxious about extra spam, you could switch to a new email address.

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