"We've got the proper teams investigating sign-in issues across Xbox One consoles & our website".
Though the demand and pre-orders for the console have exceeded expectations - and previous generations of the console - Spencer points to the affordability of the Xbox One S as the reason it will ultimately win out in the long run and will remain the market leader.
The timing off the incident was an unfortunate event since the time it hit the U.S. was the time when people log on to the system after a tiring day of work. I know the games that are coming for the original Xbox but I don't think we've announced them all.
Microsoft mentioned that they will have a collection that will be revealed later, although players should not expect as many backward compatible games of the Xbox 360.
"Some of the games hold up really well; some of them don't", he added. "I see it, like getting back to playing Crimson Skies, [it's] fantastic, and the game actually looks really good even though it's obviously been around".
In addition, Spencer hopes that this feature will be available before the end of the year, just as planned.
The Xbox One S Starter Bundle includes a 500GB Xbox One S and three months of Xbox Game Pass service, which gives users access to over 100 titles for $10 per month.
"There's some stuff we're going to talk about in that space in terms of how compatibility's going to work on [Xbox One] X specifically that I think people will find pretty interesting", he said.